Each company or mill is different and when implementation requires changes beyond the generic packages, our services organization will work with each customer to understand their unique business needs and challenges. In tandem, we audit and develop a plan that leverages the available resources within the customer's organization and supplements those with key skills within the School Without Walls network, to minimize project risk and maximize business benefit.

The School Without Walls Professional Services team is staffed by experienced learning consultants ready to support your evolving human capital management and development needs. Our services organization can provide the skills, knowledge and expertise related to project management, course development, change management. We have successfully worked with organizations large, medium and small to deploy multiple solutions such as:

• Training Best Practices
• Training Audits
• Skills Assessment
• Change Management
• Risk Assessment
• Task Analysis
• Skills and Competencies Identification for Job Classification
• Training Needs Analysis
• Competency Development
• Systems Integration & Technical Services

The School Without Walls Content Development team can create custom courseware and assessments to meet your organization’s unique training and development needs. We can also convert your existing classroom, print-based or CD-ROM courses to online courseware.

Capitalizing on two decades of instructional expertise and delivery processes, School Without Walls has developed custom learning for more than 100 highly satisfied companies and countless end users.

Our course design includes ample opportunity for online skills practice, testing and feedback. In every case, we create compelling e-learning experiences that ensure users receive the information and skills they need to work more efficiently and safely.

The goal of the School Without Walls Content Development team is to create instruction that takes full advantage of the many benefits of online learning. This includes:

• Offering pre- and post- assessments to track skill growth.
• Maintaining user interest through numerous opportunities for on-screen interaction.
• Giving users the chance to practice new skills through exercises.
• Offering frequent feedback so users can check their understanding of key points and review areas in which they need further instruction.

A compelling element of School Without Walls Learning Services is our ASP hosting model. With no hardware or software to install, School Without Walls hosted learning management platforms can be deployed quickly, allowing customers to efficiently manage human capital development, accelerate critical learning initiatives, and drive organizational performance. This approach to enterprise learning management provides customers with freedom from time, budget and risk constraints.

One of the most overlooked aspects of maintaining an enterprise learning program is the delivery of technical support and end-user Help Desk services. As part of the School Without Walls approach, we offer customers a single point of contact for both Tier I and Tier II support. Quick, personalized service assistance is available via telephone and e-mail for all technical and service-related issues.